Cash management survey: Non-Financial Institutions – How do customers rate their lead Global ICM’s services?

Non-Financial Institutions – How do customers rate their lead Global ICM’s services? Overall client serviceLevel of commitment to your cash management businessIndustry expertise and knowledgeQuality of personnelCompetitive pricingLiquidity capabilitiesTechnical support and guidanceContingency plan capabilities/preparednessQuality of Electronic banking securityCompatability with your own systemsRobustness of Electronic banking platformsAccess to all applicable clearing systemsInnovative payment/collection methods return to […]

Non-Financial Institutions – How do customers rate their lead Global ICM’s services?

Overall client service
Level of commitment to your cash management business
Industry expertise and knowledge
Quality of personnel
Competitive pricing
Liquidity capabilities
Technical support and guidance
Contingency plan capabilities/preparedness
Quality of Electronic banking security
Compatability with your own systems
Robustness of Electronic banking platforms
Access to all applicable clearing systems
Innovative payment/collection methods











return to the Cash management survey: Results index
Methodology

Overall client service
’10 ’09 Bank Average
1 9 Commerzbank 5.96
2 1 Citi 5.84
3 4 Deutsche Bank 5.74
4 2 HSBC 5.73
5 Bank of America Merrill Lynch 5.55

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Level of commitment to your cash management business
’10 ’09 Bank Average
1 11 Commerzbank 5.

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