Philippines tries to match promises with delivery
This is estimated to have been worth some $1.5 billion in 2005 from a standing start in 2000 and is targeted to grow to $10 billion by 2010.
With a young, well-educated and English-speaking workforce, BPO in the Philippines has benefited from low labour costs similar to those in India, some of the lowest office rents in Asia and a series of very positive investment incentives from the government.
Telecom costs have also reduced significantly over recent years, thanks largely to a deregulated market.
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