Cash management poll 2009: Among non-financial institutions how do customers rate their lead Asia ex Japan ICM’s services?

Citi battles through the storms
More power to the regions

Among non-financial institutions

Which ICMs do you use most globally?
Which ICMs do you regard the best regional cash managers?
Which ICMs do you regard the best domestic cash managers?
How do customers rate their lead Global ICM’s services?
How do customers rate their lead Western European ICM’s services?
How do customers rate their lead Central and Eastern European ICM’s services?
How do customers rate their lead Asia ex Japan ICM’s services?

Among financial institutions

Which European ICMs do you use most?
Which North American ICMs do you use most?
Which Asian ICMs do you use most?
Which Latin American ICMs do you use most?
Which Middle Eastern ICMs do you use most?
Which African ICMs do you use most?

Methodology

Asia ex Japan
2009	2008	Bank	Score
1		Bank of Communications	119.79
2		China Merchants Bank	114.41
3	2	Citi	110.71
4	3	Deutsche Bank	109.34
5	1	HSBC	106.41
Level of commitment to your cash management business
2009	2008	Bank	Score
1		Bank of Communications	6.72
2		China Merchants Bank	6.37
3		Citi	6.22
Industry expertise and knowledge
2009	2008	Bank	Score
1		Bank of Communications	6.69
2		China Merchants Bank	6.56
3		Citi	6.25
Quality of personnel
2009	2008	Bank	Score
1		Bank of Communications	6.72
2		China Merchants Bank	6.47
3		Citi	6.34
Technical support and guidance
2009	2008	Bank	Score
1		Bank of Communications	6.66
2		China Merchants Bank	6.34
3		Citi	6.11
Compatibility with your own systems
2009	2008	Bank	Score
1		Bank of Communications	6.56
2		China Merchants Bank	6.33
3		Deutsche Bank	6.04
Quality of electronic banking security
2009	2008	Bank	Score
1		Bank of Communications	6.72
2		China Merchants Bank	6.6
3		Deutsche Bank	6.41
Effective use of up-to-date technology
2009	2008	Bank	Score
1		Bank of Communications	6.59
2		China Merchants Bank	6.4
3		Citi	6.2
Competitive pricing
2009	2008	Bank	Score
1		Bank of Communications	6.69
2		China Merchants Bank	6.12
3		Citi	5.78
Contingency plan capabilities/preparedness
2009	2008	Bank	Score
1		Bank of Communications	6.69
2		China Merchants Bank	6.27
3		Citi	6.07
Access to all applicable clearing systems
2009	2008	Bank	Score
1		Bank of Communications	6.53
2		China Merchants Bank	6.24
3		Citi	6.2
Availability of regional banking electronic tools
2009	2008	Bank	Score
1		Bank of Communications	6.61
2		China Merchants Bank	6.24
3		Citi	6.23
Regional liquidity capabilities
2009	2008	Bank	Score
1		Bank of Communications	6.69
2		China Merchants Bank	6.27
3		Deutsche Bank	6.13
Personalised client service
2009	2008	Bank	Score
1		Bank of Communications	6.66
2		China Merchants Bank	6.43
3		Deutsche Bank	6.26
In-country client service
2009	2008	Bank	Score
1		Bank of Communications	6.75
2		China Merchants Bank	6.6
3=		Citi	6.22
3=		Deutsche Bank	6.22
Robustness of electronic banking platforms
2009	2008	Bank	Score
1		Bank of Communications	6.63
2		China Merchants Bank	6.49
3		Citi	6.2
Innovative payment/collection methods
2009	2008	Bank	Score
1		Bank of Communications	6.61
2		China Merchants Bank	6.12
3		Citi	6.08
Comprehensive electronic banking capabilities
2009	2008	Bank	Score
1		Bank of Communications	6.65
2		China Merchants Bank	6.39
3		Citi	6.22
Error rates
2009	2008	Bank	Score
1		Bank of Communications	6.62
2		China Merchants Bank	6.17
3		Citi	5.91

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Cash management poll 2009: Among non-financial institutions how do customers rate their lead Asia ex Japan ICM’s services?

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