Cash management Non-Financial institutions survey 2011: Qualitative service rankings: Technical support and guidance

Qualitative service rankings

Non-Financial institutions: Qualitative service rankings: Technical support and guidance
return to the Cash management survey 2011: Non-Financial institutions index or return to the Cash management survey 2011: results index
Technical support and guidance
2011	2010	Bank	Score
1	2	Citi	5.73
2	6	Bank of America Merrill Lynch	5.65
3	4	BNP Paribas	5.58
4	3	HSBC	5.50
5	5	Deutsche Bank	5.36
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Qualitative service rankings
Overall client service I Level of commitment to your cash management business I Industry expertise and knowledge I Quality of personnel I Competitive pricing I Liquidity capabilities I Technical support and guidance I Contingency plan capabilities/preparedness I Quality of electronic banking security I Compatibility with your own systems I Access to all applicable clearing systems I Innovative payment/collection methods

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