Western Europe’s best digital bank 2016: ING

Results index In digital banking, traditional lenders across Europe are staving off new competition in areas such as payments and foreign exchange – while low rates, low growth and high regulatory costs make a branch network harder to sustain. Whether it is investing in new app-only banks like Atom and imaginBank – or in BBVA’s case, its own digital payments firm – banks are rising to the challenge. Lloyds’ decision to invest £1 billion in digital banking by 2017 is a sign of how seriously they are taking this.