HSBC advanced its transaction banking proposition in Italy through a blend of platform rollouts, service improvements and marquee client executions.
A key development for the business over the review period was introducing the globally aligned client-service model in Global Payments Solutions (GPS), using data and automation to streamline engagements and cut query volumes. Another notable internal development was deploying Italian-speaking, dedicated client-service managers, something customers cite as a key differentiator.
On the product side, HSBC’s
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