China Merchants Bank (CMB) made good progress in its technological transformation. Its commitment to customer-centricity was evident through a range of impactful developments over the review period.
In wealth management, the bank prioritised enhancing speed and accessibility for its customers. It optimised its cross-border wealth-management services by streamlining the customer application process, enabling same-day account opening and facilitating easy fund transfers via its app.
The bank also introduced its CMB Loan+ WeChat service tailored for small and medium-sized enterprises, which allows customers to apply for loans by scanning a QR code.
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