Business travel poll 2005: Travel management faces new tests

Greater competition and increasingly complex customer needs are forcing service providers to reassess their strategies.

Business Travel Poll
Overall results Best Hotels Europe
Best Hotels Asia Pacific Best Hotels North and Latin America
Best Hotels Indian Sub-Continent and Middle East/Africa

THE TRAVEL MANAGEMENT industry continues to be faced with growing challenges that are driving providers to enhance their offerings and expand their role in the marketplace. In 2005, an emphasis on speed and cost, and a misperception that basic online offerings can fill complex booking needs, are factors to be weighed up by companies looking to control travel spend.

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