What drives improvements in business process management? Don’t look for corporate governance at the top of the list — it’s closer to the bottom. Despite that, the Sarbanes-Oxley Act and its demand for fiscal accountability still has most executives concerned about tracking performance, according to a recent survey.
In a survey of 230 members of the Business Process Management (BPM) Forum, 68% consider increasing revenue and optimizing profit to be the driving factors for performance accountability; while 61% consider challenging marketing conditions a driver.
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