NatWest Markets (NWM) is a UK franchise offering a leading range of FX services to both its local and global client bases.
NatWest’s team of 40 UK-based corporate FX specialists has delivered substantial improvements to the bank’s customer onboarding process. Between 2023 and 2024, the team reduced onboarding time by 55%, from nine days to just four, with the fastest onboarding completed in under 24 hours.
Additionally, the corporate FX team has implemented data-driven strategies to better prioritize client interactions, offering personalized webinars, product guides and other educational resources tailored to clients’ FX needs.
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