Over two-thirds of corporates are experiencing improvements in their working capital processes because of the introduction of electronic invoice presentment and payment (EIPP) systems.
More encouraging for the banks trying to push these services to treasury departments is news that 37% of corporates are experiencing improvements in their process efficiency beyond their expected levels of success, while 32% report a beneficial impact on customer service levels.
There is, however, a flip-side. Only one third of the survey respondents – sponsored by Citigroup – actually use the EIPP systems.
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