It is often said in financial technology circles that customers don’t want a loan; they want to buy a house, or a car, or go on holiday. Incumbent banks that are prioritising strategies to act on that wisdom, however, are relatively few.
While Belgian banks have not been quite as aggressive in cutting branches as their Dutch peers, KBC Bank has already reached high levels of adoption of end-to-end digital tools in its customer onboarding, sales and customer-service processes.
Access intelligence that drives action
To unlock this research, enter your email to log in or enquire about access
