Awards for Excellence 2017
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Few banks in the world have made greater efforts to reach those in poverty than State Bank of India (SBI). As chairman Arundhati Bhattacharya told Euromoney last year: “I have customers in the bank who have to be led by the hand to give their left thumb impression. When you dispense the money, you have to tell them the amount orally, because they can neither read nor write.”
Mandated by the state, SBI will not abandon these people just because it might be commercially expedient to do so, and in fact it has made it a stated mission to enable them through digital financial inclusion.
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