At Sibos earlier in October, a panel was held on how the industry coped with workforce disruption after the coronavirus outbreak.
Speaking at the event, Greg Keeley, executive vice-president at TD Bank Group, recalled: “Our business continuity plan was thrown out the window as we recognised the impacts of protecting our colleagues and the need to go virtual.
“However, practising our business-continuity and disaster-recovery plans allowed us to react to a situation no one could have foreseen.
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