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Asiamoney Cash Management Survey 2018: Best service (financial institutions)

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Results index

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Best service (financial institutions)

Asia Pacific
All transactions
2018BankCSAT score, %
1HSBC25.1
2Bank of China (Hong Kong)21
3DBS Bank20.7
4Citi17.3
5JPMorgan14.8
6BNP Paribas12.2
7Bank of China12
8ANZ Banking Group11.4
9UOB9.4
10Deutsche Bank6.1
11Standard Chartered3.3
12MUFG Bank1.8
13Sumitomo Mitsui Banking Corporation1
14HD Bank0.2

* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.