“As I always tell people, each institution should insist on its core competencies rather than being a global player”
“There is great camaraderie around the table, which sends a powerful message to both our organizations”
“Customers have a great customer experience when dealing with Amazon and Google and they expect the same from their bank. We have to run hard to get caught up”
Bruce Van Saun, chief executive of Citizens Financial Group, says banking is at an inflexion point
“You need a mindset of continuous innovation. The traditional cycle of innovation was over three to four years. Now, you cannot stop innovating”
“We were making phone calls and sending emails that were ignored, and presenting proposals that met with no response”