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| Overall client service | |||
| 2011 | 2010 | Bank | Score |
| 1 | 2 | Citi | 5.83 |
| 2 | 5 | Bank of America Merrill Lynch | 5.82 |
| 3 | 3 | Deutsche Bank | 5.66 |
| 4 | 4 | HSBC | 5.63 |
| 5 | 6 | BNP Paribas | 5.57 |
Overall client service I Level of commitment to your cash management business I Industry expertise and knowledge I Quality of personnel I Competitive pricing I Liquidity capabilities I Technical support and guidance I Contingency plan capabilities/preparedness I Quality of electronic banking security I Compatibility with your own systems I Access to all applicable clearing systems I Innovative payment/collection methods