Cash management Non-Financial institutions survey 2011: Qualitative service rankings: Overall client service

Qualitative service rankings

Non-Financial institutions: Qualitative service rankings: Overall client service

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Cash management survey 2011: Non-Financial institutions index
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Cash management survey 2011: results index

Overall client service
2011 2010 Bank Score
1 2 Citi 5.83
2 5 Bank of America Merrill Lynch 5.82
3 3 Deutsche Bank 5.66
4 4 HSBC 5.63
5 6 BNP Paribas 5.57

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Qualitative service rankings

Overall client service I Level of commitment to your cash management business I Industry expertise and knowledge I Quality of personnel I Competitive pricing I Liquidity capabilities I Technical support and guidance I Contingency plan capabilities/preparedness I Quality of electronic banking security I Compatibility with your own systems I Access to all applicable clearing systems I Innovative payment/collection methods

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