Small and medium-sized enterprises are particularly vulnerable to the economic shocks that have buffeted the region in recent months. Any bank that serves these businesses needs to be acutely aware of the challenges they face and have deep experience across the region in how to deal with them.
“How can SMEs pass through price rises to customers? How can they re-price without losing customers?” asks Matías Sánchez, head of retail products Spain and Europe at Banco Santander, western Europe’s best bank for SMEs this year.
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