Trade finance poll 2010: Service category satisfaction ratings

Includes Relationship management, Risk management/mitigation, Competitive pricing, Trade documentation, Global trade network, Customisation of solutions/innovation, Supply chain finance, Online trade finance capabilities, Structured trade finance.

Wallet share by region
Global overall and regional overall results
In world trade, banks turn out not to be the villains
Banks keep the economy’s lifeblood flowing
Corporate perspective: Office Depot
Rise of the multilaterals
Methodology

Relationship management (Average out of 7)
’10	Bank	Score
1	BNP Paribas	5.94
2	Deutsche Bank	5.93
3	Citi	5.87
4	UniCredit	5.74
5	Calyon	5.55
6	Commerzbank	5.37
7	JPMorgan	5.31
8	Bank of Tokyo-Mitsubishi UFJ	5.29
9	Standard Chartered	5.22
10	HSBC	5.12
Risk management/Mitigation
’10	Bank	Score
1	Citi	5.67
2	Deutsche Bank	5.47
3	BNP Paribas	5.28
4	Commerzbank	5.19
5	JPMorgan	4.95
6=	Bank of Tokyo-Mitsubishi UFJ	4.94
6=	HSBC	4.94
8	Bank of America Merrill Lynch	4.89
9	Standard Chartered	4.86
10	UniCredit	4.83
Competitive pricing
’10	Bank	Score
1	BNP Paribas	5.14
2	Calyon	5.09
3	Citi	5.04
4	Deutsche Bank	5.01
5	Bank of Tokyo-Mitsubishi UFJ	4.94
6	Standard Chartered	4.88
7	RBS	4.82
8	Commerzbank	4.81
9	HSBC	4.8
10	UniCredit	4.79
Trade documentation
’10	Bank	Score
1	Deutsche Bank	5.49
2	BNP Paribas	5.