| Average percentage of business each client trades with each provider across the survey (wallet share) – by region | |
| Service category satisfaction ratings | |
| Global overall and regional overall results | |
| In world trade, banks turn out not to be the villains | |
| Banks keep the economy’s lifeblood flowing | |
| Western Europe | |||
| ’10 | Bank | Score | |
| 1 | Citi | 64.81 | |
| 2 | Deutsche Bank | 62.14 | |
| 3 | Barclays | 61.25 | |
| 4 | BNP Paribas | 49.55 | |
| 5 | RBS | 44.69 | |
| 6 | HSBC | 40.32 | |
| 7 | UniCredit | 36.15 | |
| 8 | Commerzbank | 28.75 | |
| 9 | Calyon | 28 | |
| 10 | Standard Chartered | 18.68 | |
| North & Central America | |||
| ’10 | Bank | Score | |
| 1 | Citi | 68.26 | |
| 2 | Deutsche Bank | 68.12 | |
| 3 | BNP Paribas | 65 | |
| 4 | Royal Bank of Canada | 58 | |
| 5 | JPMorgan | 51.25 | |
| 6 | Bank of America Merrill Lynch | 37.34 | |
| 7 | HSBC | 37.21 | |
| 8 | Commerzbank | 35.5 | |
| 9 | Wachovia Bank | 35.45 | |
| 10 | Standard Chartered | 28.68 | |
| Asia Pacific | |||
| ’10 | Bank | Score | |
| 1 | Citi | 66.16 | |
| 2 | Deutsche Bank | 56.3 | |
| 3 | BNP Paribas | 55.95 | |
| 4 | Wachovia Bank | 47 | |
| 5 | HSBC | 38. | |
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