Hong Kong

HSBC excelled in corporate and investment banking in 2019, despite a particularly difficult year for the local market, with daily demonstrations that not only brought the city to a halt but also derailed many transactions.

Hang Seng, led by chief executive and vice-chairwoman Louisa Cheang, pays close attention to customer behaviour, and this has helped it to prosper in Hong Kong’s highly competitive retail banking market.

The digital offerings of banks in Hong Kong have faced two big tests over the last 12 months.

Singapore’s DBS Bank has made great headway among small and medium-sized enterprises in Hong Kong. The bank’s offerings for SMEs are not all unique, but their implementation and success stand out.

A bank’s corporate and social responsibility effort should start from within.

HSBC

Citi Private Bank

Citi Private Bank

Credit Suisse