Transaction banking trailblazer: John Laurens, DBS
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Transaction banking trailblazer: John Laurens, DBS

The bank's group head, global transaction banking says: 'We want to open up the transaction banking landscape.'

An agile work environment is central to DBS’s successful growth in transaction banking over the last five years, says John Laurens, group head, global transaction banking at DBS.

“Our nimbleness as a bank has been key to our success. It’s easy to engage across the group, from our CEO down, to make investment decisions and quickly move into execution,” he says. “That’s the kind of agility you need to stay ahead of the transaction banking game.”

In 2015, DBS embarked on an investment programme to build its cash management product suite on cloud-based architecture to avoid traditional infrastructure costs, bring much better scalability and enable agile delivery to customers. 

The strategy is working. DBS’s cash management business is eight times bigger than it was in 2009, contributing 13% of the group’s total revenue – S$1.6

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