DBS CEO Piyush Gupta
For some time now, DBS has delivered a convincing narrative: that its investments in technology and digital banking will drive the cost-income ratio down, making the bank more profitable.
Late last year, DBS calculated, and published, a methodology showing that a digitally engaged customer delivers a cost-to-income ratio fully 20 percentage points lower than traditional clients.
CEO Piyush Gupta has argued that the digital banking channel in India, digibank, ought to settle at a cost-income ratio around 30%, with Indonesia following a similar model, and that the whole bank should be heading in that direction.
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