|
|
Arundhati Bhattacharya, chairman of State Bank of India |
“The institution was very large even then, but I don’t think we reckoned it would be like it is today,” she says.
Everything was 100% manual then; right up through the 1990s, one could walk into a branch of the bank and be confronted by phalanxes of staff several deep behind the windows, one to take the order, one to carry a piece of paper to someone else at the back, another to generate an extra bit of paper, a fourth to bring cash back to the front again.
Thanks for your interest in Euromoney!
To unlock this article:
