Awards for Excellence national winners 2025: Luxembourg

Best bank 2025: BGL BNP Paribas

BGL BNP Paribas made significant strides in 2024 as it reached the third year of its multi-year transformation plan. 

The bank’s push to digitise and streamline client journeys has reached a new milestone, with most of its eligible retail products now accessible online. Clients can easily subscribe to offers, choose their payment cards, and complete loan or mortgage applications through digital channels. The rollout of Genius, the bank’s digital assistant, has further enhanced the customer experience, offering proactive budgeting advice and alerts.

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