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VAT is applicable on virtual programmes to delegates attending from the UK*. If participating from the EU, a valid VAT number is required to ensure VAT will not be charged under the reverse charge mechanism. VAT is not applicable to attendees from all other countries.
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VAT IT have spent two decades identifying, researching and perfecting the foreign VAT Reclaim process and built the best back end technology in the industry. By partnering with Euromoney Learning, we can provide you with a fast and effective way to reclaim your VAT which helps reduce the cost of your training.

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All other clients, please refer to form VAT 65A.


You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.

School of Management & Leadership in Miami

Strengthen your leadership skills in management & strategic direction
  • Euromoney's School of Leadership and Management has been the go to destination for aspiring and senior leaders globally for over a decade.


    Steeped in the financial services heritage of Euromoney, this programme has built a reputation for its interactivity and ability to focus on real world problems. Due to demand from our clients in North America, South America and the Caribbean we have decided to run the London School of Leadership and Management in Miami November 18th to 22nd 2019. Directed by leading names in leadership development from across the globe, this will be a unique opportunity to gain insight on areas such as communication, strategic direction, business co-ordination, communication of key business messages and motivating others to change.



    Our Expert Faculty: 


    The course will be facilitated by Robert Conlon, Global Head of Executive Development for Euromoney Learning. Robert has worked with banks in over 45 countries and is well known globally for his highly interactive and innovative learning interventions. Working alongside leadership experts from across the globe Robert will facilitate a unique learning journey that will energize, provoke and inspire those attending. A different expert will lead each day of the course and will focus on a different area of leadership.



    Guest Speakers


    Liam Abrahamson


    As a consultant for both for-profit and non-profit organizations, Liam is the Managing Partner of Starfish vILT, a consultancy specializing in helping organizations develop for the future. With an emphasis on leadership development, change management, communication skills, and related soft skill disciplines, Starfish vILT helps organizational managers and leaders at all levels enhance their organization's strengths and future growth.

    Liam is a highly experienced workshop instructional designer and facilitator with over 20-years of experience working with Fortune 500 companies and non-profit organizations. 


    Susan Mach
    Susan is a communication trainer, coach and strategist. Offering global experience with Fortune 10 companies, leading non-profits and entrepreneurial start-ups. Susan helps clients communicate clearly, concisely, and convincingly to all their audiences: investors, customers, employees, media, public officials and consumer advocates. In addition to being a public speaker, she teaches leadership communication at major New York-metro business schools to M.B.A. students from all over the globe.



    Diana Kawarsky


    Diana Kawarsky specializes in business communications for Schulich’s Executive Education Centre, York University. In addition, she is a facilitator, adult educator, coach and management consultant with Fortune 500 companies throughout North America. Her experience spans nearly 20 years. Diana is a specialist in facilitating learning for professionals to hone their interpersonal and intrapersonal skill sets; topics include, business writing, customer service skills, presentation skills, leadership development, management effectiveness, productivity skills, storytelling and creative thinking and problem solving. To date, Diana has worked with more than 20,000 business professionals, effectively improving their management communications skills to achieve higher impact results

    Simon McAuliffe


    For over 20 years, Simon has facilitated management and leadership with the tools and training needed to deliver outstanding teams and results. Specializing in fast-paced, complex corporate environments, Simon works with you to achieve the desired goals, teamwork, participation and consensus.

    How does he do this? With a no-nonsense, quantitative and proven methodology. Clients include Dell, Microsoft, HP, McAfee, GE Healthcare, Johnson & Johnson, Pfizer, Sky, Aviva, Credit Suisse, NBK and Kerry Group.



    By end of this course participant will be able to:

    • Align the team around key management objectives
    • Drive strategic direction
    • Create innovation in the organisation so that the business manages change effectively
    • Communicate effectively with personality types
    • Lead your team towards continuous improvement
    • Influence others in the organisation to create more effective outputs
    • Manage change effectively
    • Create a high performance culture
    • Effectively deal with conflict in the organisation
    • Drive a culture of excellence
    • Describe the key motivational needs that drive behaviour and influence performance
    • Assess your own motivational profile, and determine its impact on your management practices
    • Identify ways to determine the motivational profiles of others
    • Develop strategies and tactics to broaden your own management practices and to support the motivational needs of individual employees
    • Apply these to more effectively manage your own direct reports




  • Day 1: Leadership in the 21st century Financial Institution


    Session 1

    Leadership in the 21st Century Financial Institution

    • What are the key challenges for the 21st century FI leader
    • What are the key challenges in facing leaders in the financial sector
    • Are there any universal leadership characteristics


    Session 2
    Leadership and Power
    • What are the key attributes of great leaders?
    • What can we learn from great leaders and what attributes can we use to lead the people reporting to us?
    • The history of leadership and the concepts we can adopt as best practice in the 21st Century
    • What are the key attributes required to be an effective leader
    • Sources of Power and how to use them
    • Benchmarking your performance against the best

    Session 3
    Creating Strategic Alignment in the Organisation: Organisational co-ordination
    • Creating and communicating our performance objectives
    • Creating a metric driven team
    • Using key performance indicators


    Session 4

    Management Simulation

    A management structure (3 managers) is agreed amongst the participants and observers are assigned to each manager. (The rest of the participants are team members) A number of tasks are given to the senior manager to be completed within a fixed timescale. Observers monitor the style and communication of the 3 managers during the whole exercise.

    During the debriefing session, managers, observers, team members and the course director will give their assessment of the performance of the tasks and their feelings on the management style


    Session 5
    Strategic Leadership and Managing Risk in a time of Disruption
    • What is strategic business leadership?
    • In a time of disruption – Brexit, Trump– how do we create strategy?
    • How are we as an executive team delivering on our strategy?
    • Market analysis, thinking strategically, and creating and critiquing strategy
    • Horizon scanning - staying up to date with industry trends, and the competition
    Round-table discussion 

    Day 2 : Strategic Thinking

    Session 1
    Creating and Driving Strategy
    • Key business strategic concepts
    • Using strategy maps
    • How to create ownership amongst all staff of the organisation’s strategic goals
    • Cascading strategic goals

    Session 2
    Strategic Leadership – the Mix
    • Differentiating their “Leadership Brand”-building a leadership reputation
    • Visionary leadership –James Dyson
    • Taking a closer look at examples of Strategic Leaders e.g. Sir Alex Ferguson - Manchester United
    • Nuts and bolts of leadership: goal setting, delegation, coaching, facilitation, celebrating success, building energy, balancing strategy and tactics, changing direction and communication, “strategic listening*
    • What is strategic business leaders
    • Exercise: Identifying strategic leaders from the public domain / history

    Session 3
    Making Effective Strategic Presentations
    • Your How CEO’s like to “think strategically” –with input from the speaker’s own unique research in his book “Demystifying Strategic Thinking –Lessons from Leading CEO’s:
    • The role of Strategic Mindfulness in Strategic Leadership/ becoming a mindful manager: monitoring and managing your psychological and emotional state. Lessons from “NLP” –Neurological Linguistic Programming
    • Managing your energy, your anxieties, and your levels of commitment to a course of action
    • The power of concentration and single mindedness in sticking to a direction


    Exercise: The team makes a strategic presentation and receive feedback

    Session 4
    A global banking outlook on key financial strategy issues
    • Benchmarking key financials
    • Ensuring that financial strategy creates the correct behaviours and outcomes
    Case – Study: A case study looking at some example banks and how they linked strategic aims and improved financial performance

    Day 3: Developing your Emotional Intelligence and Resilience

    Session 1
    Understanding emotional intelligence
    • What is Emotional Intelligence and how can you use it in your leadership
    • The history of thinking on Emotional Intelligence
    • The work of Daniel Goleman on Emotional Intelligence
    • An attempt at a definition of emotional intelligence: Self-awareness, Emotional resilience, Motivation, Interpersonal sensitivity, Influence, Intuitiveness, Conscientiousness
    • Can you measure EQ as well as IQ? How important is EQ?

    Session 2
    Leading with Emotional Intelligence – Being an Effective & Inspirational Leader
    • Styles of leadership
    • Situational leadership model
    • The concept of “maturity in the role”
    • Approaches:- directing, coaching, supporting, delegating
    • The implications of using an inappropriate style
    • Adopting a different style of leadership depending on the person
    • Effective communication - How do I come across
    • How does my style of communication affect the team
    • Am I a good communicator
    • Tools for effectively communicating with the team

    Session 3
    Mental Agility and Well-being
    • Your mood is contagious!
    • Re-framing difficult and challenging situations
    • Working out your areas of control and influence
    • The concept of positive expectancy
    • Energy management


    Exercise: Reducing decision making fatigue

    Session 4
    Hacking your Creativity: Ways to get you and your team to think outside the box
    • What’s stop us from thinking more creatively
    • Rapid ways to hack our creativity


    Exercise: The tem uses a number of techniques to become more creative

    Session 5
    Dealing Effectively with Pressure
    • Effective planning tools
    • Physiological cues that tell you are under pressure
    • Tips on how to deal with times that you are at the edge of your capacity

    Day 4: Leading Synergistically:Breaking silos and building a team focused culture.


    Session 1

    Building Trust and Integrity in the team

    • The importance of getting the start right: the concept of rapid trust
    • What builds trust in a team
    • The trust team development cycle: how the team develops and matures
    Exercise: Building trust in the team

    Session 2
    How to break silos in your organisation? Creating a “Teaming” model


    • Delegates will be asked to analyse your corporate culture model using the Cameron and Quinn culture model
    • Case Study on silo mentality in banking
    • Reducing the “Silo Mentality” in the organisation using Lencioni’s five dysfunctions of a team model


    Major Exercise:
    A high energy “teaming” game will be played by the executive team. Some delegates will play the C-suite team, middle managers and individual contributors. The game will be based around rapidly forming teams, executing strategy and collaboration.
    After the exercise the facilitators will feedback on what their observations were? What do we do as an executive team well? What do we need to change so we can encourage more collaboration across the organisation?

    Session 3
    Understanding the Psychometric Profile of your Team
    • All delegates will have complete a psychometric tool
    • During the course, the facilitators will give feedback on the overall behavioural profile of these styles
    • Individuals reveal their behavioural profile to each other on course
    • The team receive feedback on their overall team interaction
    • How does this psychometric feedback change the way team needs to communicate and execute


    Trainer facilitated discussion: How do we use behavioural feedback to improve the way we lead


    Session 4
    Analysing your Culture: What is it? What is good about it? What do we need to change?
    • Culture as the key driver of ethics, behaviour and performance
    • Delegates will be asked to analyse your corporate culture model using a well known culture model
    • Using this model, the team will action using the Stop, Start, Continue, do more of , do less of model


    Practical exercise: Using the culture model the executive team will work together to create an analysis and action plan on cultural transformation in your organisation

    Session 5
    Introduction of evening reading:

     “Think more expertise will make you more trusted? Think again!”


    • The Trust Equation by Charles Green
    • Introduction of the evening reading
    • Summary of what has been learned to day and a preview of tomorrow


    Evening Reading

    Day Five: Leading Change and Managing Conflict
    Session 1
    Driving effective change
    • Understanding how people deal with change
    • Moving people from their comfort zone
    • Obtaining buy in
    • Executing the change


    Case Study: “Change Management in a Retail Bank”

    Session 2
    Executive Presence & Influencing Skills
    • What is executive presence?
    • Communicating Key Business Messages (KBMs) in your organisation
    • Non-verbal communication tips for senior executives
    • Cialdini’s laws of Influencehat builds trust in a team
    • The trust team development cycle: how the team develops and matures


    Video: Cialdini’s laws of influence

    Session 3
    The Thomas-Kilmann Conflict Mode Questionnaire – Your Preferred Conflict-Handling Style
    • What is your preferred conflict-handling style?
    o Competing – getting you own way at the expense of the other party
    o Avoiding – pretending that the conflict is not there
    o Accommodating – letting the other party get their way
    o Compromising – meeting the other party in the middle
    o Collaborating – finding a WIN/WIN solution
    • Which, if any, of these conflict-handling styles is best according to the situation
    • Analysis of your working relationships and your personal use of conflict handling modes
    • Which do you prefer (scoring the questionnaire)

    Session 4
    Dealing effectively with challenging interactions


    • What is a solution driven approach?
    • Dealing with objections and disappointment positively
    • Revisiting and discussing expectations
    • Re-framing stakeholder relationships – creating more positive outcomes
    • How being solution driven helps us to move from seeing obstacles to managing situations
    • Effectively handling client / stakeholder complaints
    • Not taking it personally: The key skill in being professional and not letting these situations personally affect you

    Session 5
    Skilfully influencing internal stakeholders
    • The rules of powerful persuasion and influence
    • Reciprocity, scarcity, liking, authority, commitment and consistency…
    • Using these skills to influence internal stakeholders to see the bigger picture
    • Achieving WIN-WIN outcomes for the client and the Organisation
    • Using assertive rather than aggressive or submissive behaviour
    • Transactional Analysis as a way of considering internal skills effectively




  • Our Tailored Learning Offering

    Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.

    If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

    We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

  • We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

    We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

    • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
    • Track record – 10/10 of the world’s largest banks have chosen us as there training provider and we have delivered training across the largest banks and have trained over 25,000 professionals.
    • Knowledge – our 100+ strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
    • Reliability – if we promise it, we deliver it. We have delivered over 25,000 events both in person and online, using simultaneous translation to delegates from over 99 countries.
    • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 4.2/5 on service and 4.7/5 on Coursecheck
This course can be run virtually online or as an in-house, tailored learning solution


  • Robert Conlon


    The Course Director is a leading global sales and service consultant with a sales management career grounded in blue chip financial organisations such as Barclays Bank and Axa Finance spanning over 15 years. For Barclays International and he was fundamental in the creation of their global relationship management training programme for their global off shore retail banking operation. His strong reputation in leading successful relationship management teams has led him to be invited to write for Reuters Business Intelligence. Robert is now a highly successful training consultant delivering courses internationally to a diverse range of clients including HSBC, Hong Kong Monetary Authority and Deutsche Bank. He specialises in relationship building skills for the retail banking industry.His training skills have been formally accredited by City University, UK, and he has recently completed the renowned Business Development course at Babson Business School, Boston USA. In recognition of his experience he has recently been elected as a Fellow of the Institute of Sales and Marketing. His courses are known for their interactivity and innovative nature and are highly in demand by banks across the world.