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Learn MoreVAT on Virtual and Online Programmes
VAT is applicable on virtual programmes to delegates attending from the UK*. If participating from the EU, a valid VAT number is required to ensure VAT will not be charged under the reverse charge mechanism. VAT is not applicable to attendees from all other countries.
*For virtual courses ran through our Asia office, VAT may be applicable to HK and Singapore residents only. Find out more by contacting learning@euromoney.com
Claiming Back Your VAT
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Claim the VAT that's rightfully yours in four simple steps:
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Why choose VAT IT
VAT IT have spent two decades identifying, researching and perfecting the foreign VAT Reclaim process and built the best back end technology in the industry. By partnering with Euromoney Learning, we can provide you with a fast and effective way to reclaim your VAT which helps reduce the cost of your training.
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Can I claim back the VAT myself?
You can claim back VAT directly from the UK Tax Authority (HMRC) by completing the following form.
For European clients, please refer to form VAT 65.
All other clients, please refer to form VAT 65A.
You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.
London School of Management & Leadership
Strengthen your leadership skills in management & strategic direction
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The London School of Management & Leadership has been the go to destination for aspiring and senior leaders globally for over a decade. Steeped in the financial services heritage of Euromoney, this programme has built a reputation for its interactivity and ability to focus on real world problems. We will have an in person facilitator based in London who will bring leading speakers into the room from all areas of Leadership. This will be a unique opportunity to gain insight on areas such as communication, strategic direction, business co-ordination, communication of key business messages and motivating others to change.
The benefits from coming on this programme:- The programme will be led by Graeme I’Anson who has over 25 years of experience of developing leaders in over 35 countries. He will create an interactive and transformational learning experience.
- Every day: different speakers from around the world will speak on different areas of leadership
- You will get to hear from, question and interact with senior bankers and other thinkers from around the world
- Case studies, games and team activities will ensure this will be experience will be on you will never forget
- At the end of the week you will be awarded the Euromoney London School of Leadership and Management Certificate
By end of this course participants will be able to:- Align the team around key management objectives
- Drive strategic direction
- Create innovation in the organisation so that the business manages change effectively
- Communicate effectively with personality types
- Lead your team towards continuous improvement
- Influence others in the organisation to create more effective outputs
- Manage change effectively
- Create a high performance culture
- Effectively deal with conflict in the organisation
- Drive a culture of excellence
- Describe the key motivational needs that drive behaviour and influence performance
- Assess your own motivational profile, and determine its impact on your management practices
- Identify ways to determine the motivational profiles of others
- Develop strategies and tactics to broaden your own management practices and to support the motivational needs of individual employees
- Apply these to more effectively manage your own direct reports
Programme OverviewThe London School of Leadership and Management
In Person Course Director: Graeme I’Anson
The course will be facilitated by Graeme I’Anson who has trained with Euromoney Learning for over 20 years. Graeme has worked with banks in over 35 countries and is well known globally for his highly interactive and innovative learning interventions. Working alongside leadership experts from across the globe Graeme will facilitate a unique learning journey that will energize, provoke and inspire those attending. A different expert will guest each day of the course and will focus on a different area of leadership.
In Person Trainer: Simon McAuliffe
For over 20 years, Simon has facilitated management and leadership with the tools and training needed to deliver outstanding teams and results. Specializing in fast-paced, complex corporate environments, Simon works with you to achieve the desired goals, teamwork, participation and consensus. How does he do this? : With a no-nonsense, quantitative and proven methodology. Clients include Dell, Microsoft, HP, McAfee, GE Healthcare, Johnson & Johnson, Pfizer, Sky, Aviva, Credit Suisse, NBK and Kerry Group.
In Person Trainer: Bryan Stiles
Bryan is the former deputy CEO of HSBC China and Head of Audit for HSBC Europe. In his illustrious leadership career with HSBC, Bryan worked at senior leadership positions globally. Bryan will share stories on how developed his leadership skills and some of the “war stories” of being at the top of the business. Bryan is known as an inspiring speaker who will really help you on your leadership journey.
In Person Trainer: Grant Metcalfe-Smith
Grant brings a combination of long and successful front-line leadership experience in international financial institutions (investment banks and development institutions), strong financial expertise, recent masters-level studies in coaching, psychology, leadership and a passion for training and education.
Until August 2021 he was in the European Bank for Reconstruction and Development (‘EBRD’) leading teams and delivering a wide range of multi-industry client solutions (loans, debt, equity capital markets and derivatives) across 38 emerging markets. Grant worked closely with the EBRD’s CRO and CFO as advisor and subject matter expert for the Bank’s Treasury department, capital markets, local currency finance, derivatives and client education activities.
Grant has successfully built businesses in banks and diverse teams in Europe and a common thread in his work is leading and coaching talented, client-facing professionals in navigating uncertainty and with a focus on growth.Note - A good level of spoken and written English is required to attend this course. Delegates should be of an intermediate standard in English at a minimum. Please refer to the Common European Framework of Reference for Languages - as a guide the level required is B2.
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Day 1: Leadership in the 21st century Financial Institution
Session 1
Leadership in the 21st Century Financial Institution- What are the key challenges for the 21st century FI leader
- What are the key challenges in facing leaders in the financial sector
- Are there any universal leadership characteristics
Discussion: Graeme I’Anson and Bryan Stiles
Session 2
Leadership and Power- What are the key attributes of great leaders?
- What can we learn from great leaders and what attributes can we use to lead the people reporting to us?
- The history of leadership and the concepts we can adopt as best practice in the 21st Century
- What are the key attributes required to be an effective leader
- Sources of Power and how to use them
- Benchmarking your performance against the best
Session 3
Creating Strategic Alignment in the Organisation: Organisational co-ordination- Creating and communicating our performance objectives
- Creating a metric driven team
- Using key performance indicators
Practical Exercise: Team will build a performance pyramid for the organisation
Session 4
Management Simulation
A management structure (3 managers) is agreed amongst the participants and observers are assigned to each manager. (The rest of the participants are team members) A number of tasks are given to the senior manager to be completed within a fixed timescale. Observers monitor the style and communication of the 3 managers during the whole exercise.
During the debriefing session, managers, observers, team members and the course director will give their assessment of the performance of the tasks and their feelings on the management style
Session 5
Strategic Leadership and Managing Risk in a time of Disruption- What is strategic business leadership?
- In a time of disruption – Brexit, Trump– how do we create strategy?
- How are we as an executive team delivering on our strategy?
- Market analysis, thinking strategically, and creating and critiquing strategy
- Horizon scanning - staying up to date with industry trends, and the competition
Round-table discussion led by Bryan StilesDay 2 :
Strategic Thinking and Decision Making
Session 1
Strategic Leadership- Differentiating your “Leadership Brand”-building a leadership reputation
- Visionary leadership
- Taking a closer look at examples of Strategic Leaders
- Key elements of leadership: goal setting, delegation, coaching, facilitation, accountability, celebrating success, building energy, balancing strategy and tactics, changing direction and communication, “strategic listening”
- What is a strategic business leader
Exercise: Identifying strategic leaders from the public domain and from history
Session 2
Stakeholder Management- The evolving mix of stakeholders
- The increasing pressures from: digitalisation, increased competition, regulatory compliance, ESG and EDI pressures from shareholders, innovation.
- The pressure to perform + transform.
- Leadership styles and their future evolution
- Delegates to reflect on their own leadership style, using cases from other FIs on innovative leadership.
- How can modern leaders encourage innovation in banks?
- Are there any lessons from the FinTech disruptors?
Session 3
Making Effective Strategic Presentations- How CEOs like to “think strategically”?
- Lessons from Leading CEOs
- The role of Strategic Mindfulness in Strategic Leadership - becoming a mindful manager: monitoring and managing your psychological and emotional state.
- The science behind making effective presentations
- Managing your energy, your anxieties, and your levels of commitment to a course of action
- The power of concentration and single mindedness in sticking to a direction
Exercise: The team makes a strategic presentation and receive feedback
Session 4
Decision Making- Problem Analysis
- Problem analysis tools
- HBR – The hidden traps in decision making – analysis of the article.
- Examples of poor decision making that have caused disaster
- Guide to effective decision making
Case Study – Priority OrderMajor case study - describing a serious production problem which requires analysis and then key decisions to be made.
Presentations of decisions and feedback.
Day 3: Developing your Emotional Intelligence and Resilience
Session 1
Understanding emotional intelligence- What is Emotional Intelligence and how can you use it in your leadership
- The history of thinking on Emotional Intelligence
- The work of Daniel Goleman on Emotional Intelligence
- An attempt at a definition of emotional intelligence: Self-awareness, Emotional resilience, Motivation, Interpersonal sensitivity, Influence, Intuitiveness, Conscientiousness
- Can you measure EQ as well as IQ? How important is EQ?
Session 2
Leading with Emotional Intelligence – Being an Effective & Inspirational Leader- Styles of leadership
- Situational leadership model
- The concept of “maturity in the role”
- Approaches:- directing, coaching, supporting, delegating
- The implications of using an inappropriate style
- Adopting a different style of leadership depending on the person
- Effective communication - How do I come across?
- How does my style of communication affect the team?
- Am I a good communicator?
- Tools for effectively communicating with the team
Session 3
Mental Agility and Well-being- Your mood is contagious!
- Re-framing difficult and challenging situations
- Working out your areas of control and influence
- The concept of positive expectancy
- Energy management
Exercise: Reducing decision making fatigue
Session 4
Hacking your Creativity: Ways to get you and your team to think outside the box- What stop us from thinking more creatively
- Rapid ways to hack our creativity
Exercise: The team uses a number of techniques to become more creative
Session 5
Dealing Effectively with Pressure- Effective planning tools
- Pressure or Stress?
- Physiological cues that tell you are under pressure or stressed
- Tips on how to deal with times that you are at the edge of your capacity
Session 6
Competitive Game to Exercise Strategic Thinking, Decision Making and Teamwork
Day 4:
Breaking silos and building a team focused culture.
Leading Synergistically:
Session 1
Building Trust and Integrity in the team- The importance of getting the start right: the concept of rapid trust
- What builds trust in a team
- The trust team development cycle: how the team develops and matures
Exercise: Building trust in the team
Session 2
How to break silos in your organisation? Creating a “Teaming” model- Delegates will be asked to analyse your corporate culture model using the Cameron and Quinn culture model
- Case Study on silo mentality in banking
- Reducing the “Silo Mentality” in the organisation using Lencioni’s five dysfunctions of a team model
Major Exercise: A high energy “teaming” game will be played by the executive team. Some delegates will play the C-suite team, middle managers and individual contributors. The game will be based around rapidly forming teams, executing strategy and collaboration.
After the exercise the facilitators will feedback on what their observations were? What do we do as an executive team well? What do we need to change so we can encourage more collaboration across the organisation?
Session 3
Understanding the Psychometric Profile of your Team- All delegates will have complete a psychometric tool
- During the course, the facilitators will give feedback on the overall behavioural profile of these styles
- Individuals reveal their behavioural profile to each other on course
- The team receive feedback on their overall team interaction
- How does this psychometric feedback change the way team needs to communicate and execute
Trainer facilitated discussion: How do we use behavioural feedback to improve the way we lead
Session 4
Analysing your Culture: What is it? What is good about it? What do we need to change?- Culture as the key driver of ethics, behaviour and performance
- Delegates will be asked to analyse your corporate culture model using a well known culture model
- Using this model, the team will action using the Stop, Start, Continue, do more of , do less of model
Practical exercise: Using the culture model the executive team will work together to create an analysis and action plan on cultural transformation in your organisation
Session 5
Introduction of evening reading:
“Think more expertise will make you more trusted? Think again!”- The Trust Equation by Charles Green
- Introduction of the evening reading
- Summary of what has been learned to day and a preview of tomorrow
Evening ReadingDay Five
Leading Change and Managing Conflict
Session 1
Driving effective change- Understanding how people deal with change
- Moving people from their comfort zone
- Obtaining buy in
- Executing the change
Case Study: “Change Management in a Retail Bank”
Session 2
Executive Presence & Influencing Skills- What is executive presence?
- Communicating Key Business Messages (KBMs) in your organisation
- Non-verbal communication tips for senior executives
- Cialdini’s laws of Influence
- What builds trust in a team
- The trust team development cycle: how the team develops and matures
Video: Cialdini’s laws of influence
Session 3
The Thomas-Kilmann Conflict Mode Questionnaire – Your Preferred Conflict-Handling Style- What is your preferred conflict-handling style?
- Competing – getting you own way at the expense of the other party
- Avoiding – pretending that the conflict is not there
- Accommodating – letting the other party get their way
- Compromising – meeting the other party in the middle
- Collaborating – finding a WIN/WIN solution
- Which, if any, of these conflict-handling styles is best according to the situation
- Analysis of your working relationships and your personal use of conflict handling modes
- Which do you prefer (scoring the questionnaire)
Session 4
Dealing effectively with challenging interactions- What is a solution driven approach?
- Dealing with objections and disappointment positively
- Revisiting and discussing expectations
- Re-framing stakeholder relationships – creating more positive outcomes
- How being solution driven helps us to move from seeing obstacles to managing situations
- Effectively handling client / stakeholder complaints
- Not taking it personally: The key skill in being professional and not letting these situations personally affect you
Session 5
Skilfully influencing internal stakeholders- The rules of powerful persuasion and influence
- Reciprocity, scarcity, liking, authority, commitment and consistency…
- Using these skills to influence internal stakeholders to see the bigger picture
- Achieving WIN-WIN outcomes for the client and the Organisation
- Using assertive rather than aggressive or submissive behaviour
- Transactional Analysis as a way of considering internal skills effectively
Video: Cialdini’s laws of persuasion and influence
Final Session
Review of the 5 days- Participants discuss their key learning points
- Presentation of Euromoney London School of Management and Leadership Certificates
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Our Tailored Learning Offering
Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.
If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.
We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.
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We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.
We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:
- Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
- Track record – 10/10 of the world’s largest banks have chosen us as there training provider and we have delivered training across the largest banks and have trained over 25,000 professionals.
- Knowledge – our 100+ strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
- Reliability – if we promise it, we deliver it. We have delivered over 25,000 events both in person and online, using simultaneous translation to delegates from over 99 countries.
- Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 4.2/5 on service and 4.7/5 on Coursecheck
Instructor
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Graeme I'Anson
Biography
Venue
London Marriott Hotel County Hall
The course will take place at the London Marriott County Hall.
The map attached details some of our most frequently used venues
If you need help booking accommodation for your visit, please contact accommodation@euromoney.com and one of our partners will help you get the best rate possible.
The map attached details some of our most frequently used venues
If you need help booking accommodation for your visit, please contact accommodation@euromoney.com and one of our partners will help you get the best rate possible.
