Global Customer Satisfaction: Service Categories
Overall
Algorithmic Trading Execution
Research
Salesforce
Service
Ability in EM Currencies
Global Customer Satisfaction: Client Types
Overall
Research
Salesforce
Service
Ability in EM Currencies
Overall
Client Algorithmic Trading Execution
Research
Salesforce
Service
Ability in EM Currencies
Overall
Research
Salesforce
Service
Ability in EM Currencies
Overall
Research
Salesforce
Service
Ability in EM Currencies
| Global - Overall CSAT - All client segments | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 44.1% |
| 2 | 5 | Bank of New York Mellon | 42.9% |
| 3 | 1 | XTX Markets | 39.2% |
| 4 | 3 | Bank of America | 35.7% |
| 5 | 21 | Deutsche Bank | 34.7% |
| 6 | 6 | JPMorgan | 34.4% |
| 7 | 20 | RBC Capital Markets | 34.1% |
| 8 | 7 | Citi | 33.0% |