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Asiamoney Cash Management Survey 2018: Best service (non-financial institutions)

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AM_Cash_Management_18
© 2018

Results index

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Best domestic service by market

Best regional service by company turnover

Best bank for technology in cash management by market


* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.

Best domestic service by market

Australia
2018BankCSAT score, %
1HSBC8.2
2NAB-2.7
3Westpac-12.6
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Bangladesh
2018BankCSAT score, %
1HSBC19.3
2Standard Chartered19
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China
2018BankCSAT score, %
1DBS Bank34.2
2HSBC25.4
3Citi16.3
4Deutsche Bank14.8
5Bank of China13.2
6China Merchants Bank-9.7
7Industrial & Commercial Bank of China-10.5
8China Construction Bank-12.8
9Agricultural Bank of China-17.7
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Hong Kong
2018BankCSAT score, %
1DBS Bank26.3
2HSBC2.1
3Citi-2.4
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India
2018BankCSAT score, %
1DBS Bank14.6
2BNP Paribas11.7
3HSBC9.4
4Deutsche Bank4.5
5Standard Chartered-0.4
6Citi-4.9
7HDFC-5.1
8ICICI-6.4
9State Bank of India-20
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Indonesia
2018BankCSAT score, %
1BNI55
2DBS Bank24.4
3HSBC23.3
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Japan
2018BankCSAT score, %
1Mizuho Bank18.5
2HSBC3.6
3Sumitomo Mitsui Banking Corporation-4.2
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Korea
2018BankCSAT score, %
1HSBC47.8
2Citi25.5
3KEB Hana Bank18.2
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Macao
2018BankCSAT score, %
1HSBC6.8
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Malaysia
2018BankCSAT score, %
1Standard Chartered11.7
2HSBC3.3
3Citi2.8
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Philippines
2018BankCSAT score, %
1Deutsche Bank17.1
2Citi16.4
3HSBC12.7
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Singapore
2018BankCSAT score, %
1UOB17.6
2HSBC8.8
3DBS Bank7.3
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Sri Lanka
2018BankCSAT score, %
1Hatton National Bank30.3
2Citi18.8
3Commercial Bank of Ceylon17.6
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Taiwan
2018BankCSAT score, %
1Citi70.6
2HSBC65.7
3DBS Bank35.5
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Thailand
2018BankCSAT score, %
1Siam Commercial Bank57.7
2HSBC23.7
3Kasikornbank-4.6
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Vietnam
2018BankCSAT score, %
1HD Bank49.8
2HSBC25.6
3Citi14.1
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Best regional service by company turnover

Asia Pacific
>$25bln
2018BankCSAT score, %
1Bank of China20.9
2DBS Bank18.1
3Citi11.3
4HSBC3.7
5Standard Chartered-2.8
6Deutsche Bank-9
7China Construction Bank-21.4
8Industrial & Commercial Bank of China-22
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$2.5bln to $24.99bln
2018BankCSAT score, %
1Bank of China30.9
2Bank of China (Hong Kong)23.4
3Mizuho Bank21.6
4DBS Bank17.2
5BNP Paribas11.1
6HSBC10.4
7Bank of America Merrill Lynch7.2
8Citi2.8
9ANZ Banking Group2.1
10Standard Chartered-3.4
11Deutsche Bank-3.8
12JPMorgan-15.3
13China Construction Bank-19.1
14Agricultural Bank of China-23.5
15Bank of Communications-27.5
16China Merchants Bank-28.2
17OCBC Bank-29.2
18Industrial & Commercial Bank of China-30.1
19MUFG Bank-38.8
20China Citic Bank-46.9
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Best bank for technology in cash management by market

Bangladesh
2018BankCSAT score, %
1Standard Chartered29.6
2HSBC22.7
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China
2018BankCSAT score, %
1DBS Bank33.9
2HSBC26.8
3Citi15.5
4Bank of China13.1
5Deutsche Bank11.6
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Hong Kong
2018BankCSAT score, %
1DBS Bank26.5
2HSBC7.1
3Citi-0.4
4Hang Seng Bank-2.3
5Bank of China (Hong Kong)-2.4
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India
2018BankCSAT score, %
1DBS Bank19.5
2BNP Paribas14.4
3HSBC10.7
4Deutsche Bank3.8
5Standard Chartered2.1
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Indonesia
2018BankCSAT score, %
1BNI55.2
2HSBC22.4
3DBS Bank22.1
4Citi8.3
5Bank Permata3.7
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Japan
2018BankCSAT score, %
1Mizuho Bank16.7
2HSBC7.7
3MUFG Bank-8.5
4Sumitomo Mitsui Banking Corporation-10
5BNP Paribas-12.8
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Korea
2018BankCSAT score, %
1HSBC43.7
2Citi20
3KEB Hana Bank18.6
4BNP Paribas11.6
5Korea Development Bank11.4
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Malaysia
2018BankCSAT score, %
1Standard Chartered10.4
2BNP Paribas6.9
3HSBC4
4Citi4
5Maybank-17
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Philippines
2018BankCSAT score, %
1HSBC17.6
2Citi17.1
3Deutsche Bank16.3
4BDO4.3
5Banco BPI-21.7
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Singapore
2018BankCSAT score, %
1UOB16.36
2HSBC8.48
3DBS Bank7.12
4Standard Chartered4.35
5OCBC Bank-1.63
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Sri Lanka
2018BankCSAT score, %
1Hatton National Bank28.7
2Sampath Bank25.5
3HSBC15.2
4Deutsche Bank14.6
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Taiwan
2018BankCSAT score, %
1Citi69.5
2HSBC66.4
3DBS Bank34.3
4CTBC Bank16.3
5Mega International Bank12.2
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Thailand
2018BankCSAT score, %
1Siam Commercial Bank59.6
2HSBC20.8
3Kasikornbank3.1
4Bangkok Bank-11.4
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Vietnam
2018BankCSAT score, %
1HD Bank50.1
2HSBC26.9
3Citi15.7
4Vietcombank-15.6
5BIDV-18.2
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