“We are not flip-flopping on strategy. We are building core levels of expertise in certain areas where we feel we can compete”
“For a retail bank like us, technology is completely reshaping the way we serve customers”
“There’s no over-arching vision of what the world should look like. We’re focused on the individuals in the organization seeing that opportunity and wanting to develop their business to go after it”
“The credibility of the Caixa brand is critical, because even during the crisis, the bank continued to function as a refuge for deposits”
