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Foreign Exchange

Cash management poll: How do their own customers rate them?

Cash management poll: Results

Percentage of very good or excellent ratings customers gave to their lead ICM
Over all service categories
2007 2006 Bank Score
1 1 Citi 68.75%
2 3 SEB 67.33%
3 10 Standard Chartered 67.20%
4 6 Deutsche Bank 61.58%
5 4 HSBC 57.87%
6 7 Bank of America 57.39%
7 9 BNP Paribas 56.55%
8 Commerzbank 55.28%
9 11 ABN Amro 48.69%
10 Société Générale 42.35%
11 5 Barclays 40.16%
12 ING Group 32.58%
13 2 JPMorgan 27.88%
14 Mitsubishi Tokyo 21.74%
Level of commitment to your cash management business
2007 2006 Bank Score
1 1 SEB 77.78%
2 4 Citi 73.49%
3 10 Standard Chartered 72.54%
4 2 Deutsche Bank 71.56%
5 9 HSBC 63.12%
6 6 Bank of America 62.50%
7 11 ABN Amro 62.10%

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