RBS’s announcement it is retrenching from international transaction services in 25 markets has triggered an avalanche of client enquiries at rival banks.
| Some of the clients want to move as soon as possible as they are angry with what has happened|
Although there were market mutterings that RBS was scaling back its international business, the extent of the pullout has caught many off-guard.
RBS announced in February it was closing its international global transaction services operations for customers outside the UK and Ireland, though it plans to continue servicing large corporates with substantial domestic exposures. In early July, RBS announced it was referring its existing international clients to BNP Paribas, which the bank had won following a tender process.
At its peak, Euromoney understands RBS has had 7,000 clients. Its TS income dropped 7% in 2014 to £818 million.
Matt Tuck, head of global corporate banking at Barclays, says: “We had expected to see a change in strategy, but we were surprised by the speed the decision to withdraw was made and implemented.”
The scale of the retrenchment has also apparently come as a hit to RBS’s many corporate clients.
“From what we have seen, it came to the customers as a hell of a surprise,” says Mark Buitenhek, global head transaction services at ING. “As of the moment they told clients they were going to withdraw, we saw a massive inflow of requests and RFPs from clients.”
There are thousands of companies looking to move, covering a wide spectrum of business size and geographic footprint.
“We have been contacted by six times the amount of clients we would expect to hear from annually over the last few months,” says Buitenhek. He expects even more in the coming months.
The largest corporates have already started to investigate alternative banking partners.
“The clients we have seen already are the largest ones as they will need the most time to migrate,” says Buitenhek. "Some of the clients want to move as soon as possible as they are angry with what has happened.”
Barclays' Tuck notes that the speed some are looking for new providers demonstrates how corporates consider their operational banking to be core to their business.
While bankers lick their lips at the prospect of new business, for some corporates there is a huge task ahead.
|Some of the names are new, which is very exciting for the business, but a significant number are also well known to us|
Matt Tuck, Barclays
Buitenhek says: “It can take a large corporate up to three years to fully transfer to a new bank in a planned move they have prepared for, but this is unexpected.”
It is unlikely there will be a migration fee levied by the new banking provider.
“It would not cost the corporates anything to move across in terms of fees [such as new account activation fees], but it is a big investment of their time,” says Tuck. “We’re very focused on making the transition as simple as possible.”
But many companies lack the capacity to complete this transition quickly.
“It must be a very difficult position for the clients right now,” says Buitenhek. “They need resources for completing the migration. For any companies that may already be in dire straits, it could be a very hard time for them. The treasurers are taking on a huge task. We are seeing enormous pressure not just for the banks but for the consultants.”
Corporates eager to move are expressing a number of concerns, citing the complexity of the transition.
Banks that simplify the process will be at a competitive advantage.
Tuck says Barclays has established a "dedicated project in play for some time to streamline and simplify the on-boarding process meaning moving to Barclays has never been simpler, especially for those that are already a customer". He says the bank has already had a number of successes in acquiring former RBS clients.
ING has responded by setting up a dedicated landing page on its website for on-boarding the corporates looking for a new bank. It even alludes to how an “unexpected change” can lead to something more positive. In particular, the bank is looking at the market closest to home.
“RBS took over the network held by ABN Amro in Benelux a few years ago,” says Buitenhek. “Happily this happens to be our sweet spot.”
As know-your-customer rules need to be met for each client before they can be on-boarded, some corporates looking to move quickly might be tempted to join one of its existing banking partners as this will speed up the process. Some will likely end up choosing BNP Paribas, the referral bank RBS has nominated, but it is also likely that treasurers will take the opportunity to explore the competition.
|Matt Tuck, Barclays|
“Many multinationals will review their corporate banking on a regular basis anyway,” says Tuck. “The advancement of technology in payments means many will follow what banks are offering to maximize the opportunities to be more efficient for themselves and for their customers.”
RBS's retrenchment has reinforced the allure of multiple banking partners.
“Customers are very concerned about becoming less dependent on one party,” says Buitenhek. “They don’t want to take the risk of holding all of their business in one place.
“We don’t see a single corporate looking for one single bank – they are clearly looking for multiple banks across their footprint.”
Tuck says: “Many of the corporates are multi-banked from a revolving credit facility perspective at least. Some of the names we are seeing are new, which is very exciting for the business, but a significant number are also well known to us.”
Buitenhek considers that the remaining RBS staff are potentially in a difficult position. RBS is providing each client with an individual time-frame to complete their transfer. This is not a set time-frame and will vary between institutions.
He says: “It seems that the staff were relatively uninformed on the decision of RBS and we did not see any increased enquiries about opportunities in the months before the announcement.”
There is likely to be a crossover period for corporates as they move from one institution to another.
“It is an interesting dilemma for these people, as they still have to serve the existing customers,” adds Buitenhek. “At some stage it is going to become an issue. Do they make the judgement to stay or to move?”