Cash management Non-Financial institutions survey 2011: Qualitative service rankings

October 06, 2011

Non-Financial institutions: Qualitative service rankings
Overall client service Level of commitment to your cash management business Industry expertise and knowledge Quality of personnel Competitive pricing Liquidity capabilities Technical support and guidance Contingency plan capabilities/preparedness Quality of electronic banking security Compatibility with your own systems Access to all applicable clearing systems Innovative payment/collection methods
return to the Cash management survey 2011: Non-Financial institutions index or return to the Cash management survey 2011: results index
Overall client service
2011	2010	Bank	Score
1	2	Citi	5.83
2	5	Bank of America Merrill Lynch	5.82
3	3	Deutsche Bank	5.66
4	4	HSBC	5.63

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