World’s best digital bank 2019: Akbank

Making good use of technology has allowed the bank to cut its costs and improve the way it interacts with its customers.

Awards for Excellence 2019

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© 2019 Euromoney

View full 2019 results

There is rarely any difficulty in persuading senior bankers to give details of their investments in digitalization. With most, indeed, the challenge is getting them to stop reciting an endless list of technology buzzwords. 

What is often much harder is pinning these digital evangelists down on the impact all this spending and innovation is having on their bank’s bottom line. 

Akbank chief executive Hakan Binbasgil is a rare and refreshing exception to the rule.

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