Many large organisations that outsourced information technology and other services are bringing some operations back in-house, according to a new study by Deloitte. The organisations who participated currently spend $50 billion on outsourcing and they have found the outsourcing process is much more complex than initially anticipated. Dissatisfaction with cost savings and reduced flexibility were found to be the primary reasons behind participants’ responses.
The study, “Calling a Change in the Outsourcing Market” reveals that 70% of participants have had negative experiences with outsourcing projects and are now exercising greater caution in approaching outsourcing.
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