Customer acquisition and retention concerns US banks more than cost reduction and efficiency according to a survey conducted by Fundtech, a provider of payments, cash management and settlement software and services.
Almost 50% of US banks voted ?meeting customer expectations? as the main driving force behind technology spend, versus 21% for ?regulatory demands? and 16% for ?cost reduction?.
The most important concern in the funds transfer area of the bank is regulatory compliance and risk mitigation, concludes the survey.
Access intelligence that drives action
To unlock this research, enter your email to log in or enquire about access
