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April 2007

Philippines call centres: Hot seats

Although the Philippines has largely failed to compete against its northern neighbours in manufacturing, it has managed to find other niches to compensate. One of the fastest growing of these is the business process outsourcing (BPO) or call centres industry, encompassing everything from help desks and transcription to telemarketing and credit collection.


Philippines tries to match promises with delivery

This is estimated to have been worth some $1.5 billion in 2005 from a standing start in 2000 and is targeted to grow to $10 billion by 2010.

With a young, well-educated and English-speaking workforce, BPO in the...


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