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May 2001

NYPD parks tickets in Baroda


On a trip to Baroda, a dusty, remote town in western India, a senior executive from a multinational in Mumbai was astonished to find a small IT company that processes parking tickets for the New York Police Department.


       
Call centres in India are set
to keep growing
On a trip to Baroda, a dusty, remote town in western India, a senior executive from a multinational in Mumbai was astonished to find a small IT company that processes parking tickets for the New York Police Department. IT enabled services or remote contact services, such as call centres, medical transcription companies and back-office data processing companies, are mushrooming in the unlikeliest nooks of India.

"This is a $390 billion market that India can tap into," says Amitabh Kumar, director of operations at Videsh Sanchar Nigam Ltd, the state-owned telecoms provider. VSNL's move to cut rates and increase India's bandwidth over the past year will help this industry, one constrained only by the availability...


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