Botín: the man and his mission | The masters of retail banking | Awards for excellence - Best bank
WHEN FRANCISCO GÓMEZ-ROLDAN arrived at Abbey as chief executive in November 2004, he knew exactly what he had to do. "Our first priorities are to provide the best service quality and be the most efficient bank in the UK. That is what makes you the number one in retail banking," he says.
It's a simple statement that masks the huge challenge facing Gómez-Roldan and his team. Santander executives say that Abbey National had been under-managed by its previous management team, led by Ian Harley, during the late 1990s and the early part of this decade. Attempts to diversify into areas such as wholesale banking through its Abbey National Treasury Services arm had harmed the banks' profits in...
